Job Description
Savannah River National Laboratory is seeking to hire a talented Service Desk Analyst to join us! Our team(s) drives relentless service improvement for our customers, simplify and automate processes, minimize operating risk to ensure high application availability, partner with engineers to improve the quality and usability of software, answer technical questions, conduct root cause analysis exercises, and provide JIT training. We have to keep the IT business running and improve it simultaneously using technologies and IT service management processes.
We are seeking a hardworking, career and service focused individuals to support various software applications. As a member of our team, you drive incremental and disruptive improvements. You will need to be expect and help galvanize constant change. Being a lifelong learner is a must for our team members.
Responsibilities
On any given day, you may be called on to:
- Work closely with a team of people to design and improve the way we work to deliver flawless IT service management to our mission partners .
- Develop software solutions for service management.
- Respond to service desk requests by resolving or assisting in determining root cause of software, hardware &network issues, engaging with system administrators or development team members, managing user accounts, and other business administration needs.
- Provide functional and business process testing to include test case development
- Monitor and report on system data and alerts
Due to the nature of the work, the selected applicant must be able to work onsite.
Qualifications
Minimum Qualifications:
- BS/BA + 4-6 yrs of relevant experience
- For ability to obtain and maintain a security clearance, US Citizenship is Legally Required
- Skill and knowledge in computer programming technologies, programming concepts and techniques, database design and utilization, file structures, data analysis, and math.
- Customer Service Experience
Preferred Qualifications
- Active DOE Clearance
- Superb communication, technical writing skills, attention to detail, and follow-through skills
- Experience with JavaScript, Python, and Jenkins.
- Experience in updating and running SQL scripts.
- Experience with ServiceNow
- Experience in using Atlassian Jira and Confluence
- Certifications and/or experience in ITIL (Service Design, Service Transition, Service Operation), Customer Service Management, DevSecOps, Agile Development, Project Management
About Us
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
- Benefits vary based upon employment status
- Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
- Short & Long Term Disability (company paid)
- Life Insurance Non-Contributory 1X salary (company paid)
- AD&D Non-contributory 1x salary (company paid)
- Savings & Investment plan:
- Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
- Company match 50 cents/dollar up to 8% (3 yr. vesting in company match)
- Contributory Life Insurance up to 5x Salary with $1M Cap
- Contributory AD&D (employee, spouse and children)
- Paid Time Off & Holidays
- Employee Assistance Plan
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.
