Requisition Id 14224
We are only able to consider Lawful Permanent Residents (US citizens and Green Card holders) at this time for this position.
Overview:
The Client and Service Management Group in the Information Technology Services Division (ITSD) at the Oak Ridge National Laboratory (ORNL) is hiring an entry-level IT Technologist! In this role, you’ll contribute to end user support on over fourteen thousand Windows/Macintosh/Linux computers, and mobile devices throughout ORNL.
IT Technologists respond to ORNL staff seeking information technology assistance and perform a wide range of computing support services. These services include user and technical support for: computer account management and remote access; providing information related to the procurement of ORNL computing standards that are present in Marketplace and computing standards maintained by the IT division; assistance with procurement of ORNL software standards; and token distribution supporting computer login and remote access. This position will provide support to both end-users and technical staff to address requests or issues and will coordinate with other team members in ITSD as necessary to provide computing solutions.
Major Duties/Responsibilities:
Main responsibility is to provide user support and customer service and includes the following:
- Supporting the acquisition, configuration, preparation, and delivery of computing standards to current ORNL staff and new employees.
- Addressing questions and providing assistance with purchasing computing equipment or related accessories.
- Supporting iOS and mobile devices (including ordering, assignment of devices to staff, etc.).
- Contributing to Knowledge Base articles by authoring, editing, or sharing with users when appropriate.
- Addressing other tasks that may be administrative in nature in support of IT.
- Performing other related duties as required.
- Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace- in how we treat one another, work together, and measure success.
Basic Qualifications:
- An AS degree and up to two (2) years of work experience is required for consideration.
- Ability to handle and adapt to evolving priorities and tasks and while multitasking on different various objectives.
- Friendly presence and helpful demeanor, excellent interpersonal skills, and ability to work well with others in a team environment.
- Demonstrated proficiency in Microsoft Office and Windows-based applications.
- Ability to communicate clearly to technical staff and end-users either in-person, over the phone, or in writing.
- Willingness to share knowledge and mentor less-experienced personnel.
- Create and review Knowledge Base articles for the group.
- Ability to work with minimal direct supervision.
Preferred Qualifications:
- AS degree and three (3) or more years of directly related experience supporting IT initiative.
- Knowledge of ORNL practices, policies, and procedures.
- Knowledge of ORNL’s computing environment.
- Knowledge of the ServiceNow’s ITIL management system.
- Knowledge and experience working with ORNL-supported software: e.g. Adobe; Entrust; etc.
- Familiarity and knowledge of ORNL’s IT systems, SBMS, and other processes to provide accurate guidance to customers.
Special Requirements:
Visa sponsorship is not available for this position.
Benefits at ORNL:
ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.
Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.
