The Facilities & Operations (F&O) Directorate's mission is to enable great science. The Guest Services Division, within the F&O Directorate provides services that support and assist the world-class scientific research performed at Brookhaven National Laboratory (BNL). Guest services are available to all BNL departments, divisions, staff, guests, users, and visiting researchers.
Position Description
Brookhaven National Laboratory’s Facilities & Operations (F&O) Directorate seeks an Event Services Supervisor. This position reports to the Supervisor of Conference & Food Services, in the Guest Services Division and will be responsible for coordinating BNL-funded on-site events of 10 or more people.
Essential Duties and Responsibilities:
Supports the event organizers with coordination of Conference Compliance, Web Services, Information Technology Division (ITD), Transportation, off-site vendors, etc. to plan and execute conferences and events.
- Ensures tasks are completed within required deadlines (process can take months to one year to plan).
- Coordinates menus, delivery times, breaks, and setup/break down of food orders with customers, Special Services Attendants, and Food Services Supervisor.
- Ensures room setups are to customer satisfaction and adheres to environmental safety and health (ES&H) standards.
- Coordinates audio-visual (AV) needs with ITD.
- Coordinates large setups with Warehouse Supervisor.
- Works directly with the Facility Project Manager (FPM) for ongoing room space needs.
- Ensures proper equipment is ordered in advance and setup.
- Directs Special Services Attendants to ensure proper setups and breakdowns of meetings spaces.
- Assists Laboratory personnel with the scheduling of conference rooms.
- Works with the various Points of Contact (internal and external) to ensure events and conferences are successfully executed.
- Works with Food Services Supervisor and customers to source catering menus/quotes, monitor ongoing change requests to menus, and changes to number of people attending.
- Provides support, as needed, for all areas of the Conference & Food Services departmental activities to ensure the smooth operation and services sitewide.
- Assists in the development of overall business strategies for the self-sustaining, revenue-generating support service activities to ensure on-going fiscal sustainability of areas of responsibility.
- Ensures safe, effective, and ES&H compliant operations, with a focus on prevention, protection, and conservation of resources.
- Fosters a culture of service excellence and continuous improvement with a focus on customer service, efficiency, and quality.
- Maintains awareness of environmental impact of work and apply pollution prevention and waste minimization techniques.
- Identifies potential hazards, environmental concerns, and unsafe conditions or practices in work or at work site and implement or suggest controls to minimize risk.
Required Knowledge, Skills, and Abilities:
- Bachelor’s Degree in Business Administration, Hospitality Management, Communications, or related field; or equivalent experience 2:1 (experience: college) years.
- Minimum of four (4) years’ relevant work experience.
- The ability to direct exempt, non-exempt, and bargaining unit staff.
- Excellent communication (verbal and written) skills.
- Proven ability to work in collaborative, team-oriented environment.
- Experience leading and managing teams/workgroups.
- Able to work effectively under pressure, meeting deadlines and balancing multiple priorities.
- Advanced interpersonal skills to work effectively with a wide range of constituencies in a diverse and inclusive community.
- Ability to exercise sound judgment with advanced problem-solving and decision-making skills.
- Discretion in handling confidential and/or highly sensitive matters.
- Proficiency with MS Word, Excel and Outlook.
- Ability to work flexible hours that may include early mornings, nights, and weekends.
Environmental, Health & Safety Requirements:
- Any information pertaining to the environment, health or safety requirements for a position that will be considered when evaluating a candidate (e.g., details from JAF).
Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $78,400- 117,600 year. Salary offers will be commensurate with the final candidate’s qualification, education and experience and considered with the internal peer group.