Position Title: Customer Support Analyst
General Description
- Receive, Update and Upload all customer Requirements and ensure on-time delivery
Responsibilities
- Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
- Collect all designated customer requirements via EDI & e-mail.
- Process releases and aggregate customer requirements
- Maintain Daily Shipment Report to generate the upload for sequential production.
- Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
- Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.
- Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
- Process system billing transactions after the order has been dispatched
- Process ASN's, meeting each customer's requirement to ensure logistic compliance.
- Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
- Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
- Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
- Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc....
- Complete any additional assigned duties from Management or Direct Report Supervisor
Job Requirements
Work Experience
- Prefer 2+ years' experience in Customer service-related field
- Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
- Inventory Management
- Strong background in Verbal and Written Communication
Education
- High School Diploma or Equivalant
Knowledge, Skills and Abilities
- Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]
- Ability to Manage Time and Prioritize Responsibilities
- Develop reports to Monitor Compliance, Performance and Identify Potential Risk
- Ability to process customer releases and manage variances accordingly
- Ability to develop good working relationships, and negotiate agreements with assigned customers
- Represent SL in a positive manner, while demonstrating the 3 Core Values.
PI6ea77f07e4db-29448-41254105
PDN-a2805079-e0a3-47f8-9b69-9f7a24802710
