Job Description
Savannah River National Laboratory is seeking an Senior Associate Systems Administrator to serve as a technical field support engineer. The selected candidate will serve as the first point of contact for organizational users concerning computer system issues. They will be required to manage a range of tasks to resolve technical issues for users in maintaining computer infrastructure and provide software assistance. The selected candidate will also be required to ensure proper documentation of all issues and logging necessary information into a ticketing system. Support will be provided on-site via deskside assistance.
Responsibilities
- Working knowledge of Windows operating systems (desktop and server).
- Working knowledge of Office 365 products and other standard business software.
- Identifies, investigates, and resolves organizational users’ problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, network connectivity, printing, authentication, and other issues.
- Understanding of Microsoft Entra ID Directory Management, especially Users/Groups and Authentication.
- Responsible for deploying new PC’s and re-imaging installed computers and laptops.
- Responsible for assisting with VTC conference room hardware, software, configuration, and usage.
- Responsible for installing computer accessories and AV equipment.
- Ability to research problems to aid with troubleshooting user deskside errors.
Qualifications
Minimum Qualifications:
- Bachelor's Degree and 4 years of relevant experience OR an Associates Degree with 8 years of relevant experience. 12 years of relevant experience will also be considered in lieu of a degree.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Demonstrate confidence, teamwork, promote collaboration, and communicate well with senior management, end users, and other customers.
- May be required to arrange service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Ability to communicate with all levels of personnel up to and including senior executives.
- Basic knowledge of networking technology, system administration including servers and workstations.
- For ability to obtain and maintain a security clearance, US Citizenship is Legally Required
Preferred Qualifications
- Experience with Mobile Device Management particularly Intune.
- Experience with Desktop Deployment Automation.
- Experience with scripting technologies (i.e., PowerShell).
- Performs other related duties as assigned.
About Us
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
- Benefits vary based upon employment status
- Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
- Short- & Long-Term Disability (company paid)
- Life Insurance Non-Contributary 1X salary (company paid)
- AD&D Non-contributary 1x salary (company paid)
- Savings & Investment plan:
- Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
- Company match 50 cents/dollar up to 8% (3 yrs. vesting in company match)
- Contributory Life Insurance up to 5x Salary with $1M Cap
- Contributory AD&D (employee, spouse and children)
- Paid Time Off
- Employee Assistance Plan
- SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.
For more information about our benefits, working here, and living here, visit the
“About” tab at www.srnl.doe.gov .
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.
About The Team
Chief Information Office (CIO) team supports SRNL in achieving mission and business goals of this National Laboratory. Our team provides digital solutions along with virtual infrastructure. Dynamic team providing growth opportunity to support cutting edge research and development and solve nation state problems. Ability to work across multiple federal customers. Solutions range from commercial off the shelf and custom written including cloud based solutions.
