Location: Oak Ridge, TN
Job Title: ServiceNow Operations and Development Supervisor
Career Level From: Supervisor
Career Level To
Job Specialty: Application Delivery
What You'll Do
A career at CNS can offer you the opportunity to make a personal impact on our nation. We recognize that excellent employees are absolutely critical for mission success, and to achieve that goal we are seeking an experienced contributing ServiceNow
This position requires a blend of management/leadership and technical expertise. The work involves managing a team, engaging with stakeholders to define requirements, and performing hands-on development and troubleshooting. The ideal candidate brings hands-on ServiceNow development experience, proven leadership capability, and functional knowledge across core ServiceNow modules. The successful execution of these duties directly impacts the organization's ability to efficiently manage IT services, assets, and security operations, ensuring the platform evolves to meet critical business needs.
Specific Job Responsibilities
- Serve as the administrative Supervisor of the ServiceNow Operations and Development organization.
- Lead, mentor and direct the work of ServiceNow developers including assigning and prioritizing tasks
- Conduct performance evaluations, provide coaching, goal and career development, and workload planning
- Partner with CNS customers, product owners, and stakeholders to prioritize approved initiatives and backlog items.
- Translate business requirements into technical solutions aligned with platform strategy and best practices.
- Ensure timely and high-quality execution of approved deliverables.
- Maintain platform stability, performance, and compliance with organizational standards.
- Manage expectations and communicate project status, timelines, and deliverables to ensure alignment with business objectives.
- Lead and assist in all aspects of software delivery model; Design, Development, Validation, Delivery, Maintenance.
- Interface with IT project management to deliver solutions on schedule and within budget.
- Oversee Discovery, Service Mapping, and CMDB governance processes.
- Ensure a strong and reliable system of record for hardware and software assets.
- Maintain data integrity and compliance through effective CMDB lifecycle management.
- Partner with infrastructure and security teams to ensure accurate configuration and asset visibility.
- Perform hands-on configuration and development work as needed.
- Address complex technical issues, contribute to coding standards, and participates in the development lifecycle.
- Enforce development best practices, update set management, and platform governance controls.
- Provide architectural guidance and technical oversight keeping pace with technical advancements.
What You Can Expect
- Meaningful work and unique opportunities to support missions vital to national and global security
- Top-notch, dedicated colleagues
- Generous pay and benefits with a stable organization
- Career advancement and professional development programs
- Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
- Bachelor's degree in engineering/science/information technology discipline: Minimum 5 years of relevant experience.
- Thirteen or more years of education and/or relevant experience may be considered to satisfy educational and years of experience requirements for this posting.
Preferred Job Requirements
- Five years or more of experience as a ServiceNow developer with demonstrated expertise.
- Demonstrated management or team leadership experience.
- Ability to balance hands-on contribution with leadership responsibilities.
- Proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, integrations (REST/SOAP), and update set management.
- Technical working knowledge of ITSM, ITOM, ITAM (including HAM Pro and SAM Pro), SPM, and SecOps modules.
- Experience with ServiceNow Discovery and CMDB design and governance.
- Experience with Cloud computing.
- Strong communication, organizational, and prioritization skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL certification.
- Experience leading platform upgrades and enterprise-scale implementations.
- Experience building a ServiceNow platform roadmap and governance framework.
Why Y-12?
You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Y-12, you can build a career that lasts a lifetime.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
This position may require entry into the Material Access Areas (MAA) and participation in the Human Reliability Program (10 C.F.R. Part 712), which requires successful competition of a DOE counterintelligence evaluation and may include a counterintelligence-scope polygraph examination.
This position may be categorized as a “designated position” identified by 10 C.F.R. Part 709, requiring successful completion of a DOE counterintelligence evaluation that may include a counterintelligence-scope polygraph examination.
CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.
CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit and without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status or disability.
