Job Description
Savannah River National Laboratory is seeking an early career Systems Administrator to serve as a technical field support engineer. The candidate will be required to manage a range of tasks to resolve technical issues for users in maintaining compute infrastructure, software maintenance, handle conference room audio visual equipment, some code development and scripting, and end user M365 suite support.
Responsibilities
The candidate will be working with a growing field support team and will be responsible for day-to-day interaction with end user customers. The task will follow the direction of leadership to support customers with a variety of desktop support requests. Support will be both deskside and over remote connectivity. The successful candidate will be asked to troubleshoot computer hardware and software issues and document resolutions into a tracking system. In addition this candidate will be responsible for supporting large conference room meetings and be able to troubleshoot and activate VTC equipment as needed. In addition some development work will be required in SharePoint to assist with creating support documentation and internal inventory of computer equipment.
Qualifications
Minimum Qualifications:
- Bachelors degree in Computer Science/Technology, or related field.
- For ability to obtain and maintain a DOE Q security clearance, US Citizenship is Legally Required.
- Two years of technical computer support
Preferred Qualifications
- Working knowledge of Windows operating systems (desktop and server).
- Technical customer and helpdesk skills (deskside, screen share, and phone).
- Crestron VTC hardware and software configuration and usage.
- Experience supporting large conference room AV components, such as microphones, audio, cameras, and large screen display projectors.
- Hands on Experience with Microsoft Teams Kits, including Microsoft Surface Hubs.
- Basic understanding of network design and connections.
- Logical PC, Software, and Network Troubleshooting skills.
- Advanced knowledge of the M365 product suite (SharePoint, Outlook, Teams, Office productivity).
- Development experience in SharePoint preferred.
- HTML/Web Site development preferred.
- Strong customer service and communication skills.
- Strong writing skills for creating user documentation and guides.
- Users/Groups and Authentication techniques.
- Remote Desktop Services or VDI Technology experience.
- Demonstrate confidence, teamwork, promote collaboration, and communicate well with senior management, end users, and other customers.
- Effective time management and business awareness.
About Us
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
- Benefits vary based upon employment status
- Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
- Short- & Long-Term Disability (company paid)
- Life Insurance Non-Contributary 1X salary (company paid)
- AD&D Non-contributary 1x salary (company paid)
- Savings & Investment plan:
- Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
- Company match 50 cents/dollar up to 8% (3 yrs. vesting in company match)
- Contributory Life Insurance up to 5x Salary with $1M Cap
- Contributory AD&D (employee, spouse and children)
- Paid Time Off
- Employee Assistance Plan
- SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.
For more information about our benefits, working here, and living here, visit the
“About” tab at www.srnl.doe.gov .
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.
