Natural Retreatsis hiring anOperations Managerto join ourPark City, Utahteam!The Operations Manager will function as a primary caretake for all lodge guests and owners to ensure requests and services are fulfilled throughout their stay. This position will also serve as the main interface with the Home Owners Association (HOA) and acting agent for the HOA. The Operations Manager is responsible for HOA housekeeping, approving all billing for work performed in Silver Strike Lodge, and working closely with HOA Accounting to ensure the building and operation is remaining profitable and within budget. The Operations Manager is vital for the success of Natural Retreats both in terms of efficient operations and profits for our owners but also in fulfilling the Natural Retreats’ vision and established service standards. In conjunction with the organization and management team, the Operations Manager will manage the day to day operation of Silver Strike Lodge. Core responsibilities include providingsuperior guest and owner communication and service, property management and housekeeping coordination, recruitment, training and management of employees, and administrative duties.

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

15vacation days
9 holidays
7 sick days
5 NR Dayswith a$1,500 allowanceto bookaNR vacation home!
Maternity AND Paternity Leave
Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
Dental
Vision
Flexible Spending Accounts (medical and dependent care)
401Kretirement plan options with3.5% company match
ShortandLong Term Disability Insurance (100% company paid)
Basic Life Insurance Policy of $50,000 (100% company paid)
Supplemental Life Insurance (Employee, Spouse, Child)
Cell phone and laptop

ESSENTIAL DUTIES:

Confirm all guests and owners receive a pre-arrival call and meet and greet in line with brand standards ensuring each home is visited personally at least once during the guest stay
Ensure all homeowners receive personalized attention and care and all guests have an amazing Natural Retreats experience
As directed, assist the HOA Board of Directors in communicating with all owners
Develop and implement lodge specific housekeeping and maintenance standards
Provide oversight of HOA housekeeping including scheduling, inspecting and billing owners
Ensure proper communications among housekeeping, guest services and maintenance regarding daily arrivals, departures, guest requests, owner stays and snow removal
Collaborate with Maintenance Manager and Housekeeping to guarantee all buildings, condos and common areas at Silver Strike Lodge are meeting brand standards in terms of safety, cleanliness, hygiene, inventory and equipment
Schedule deep cleans and address deferred maintenance issues as needed
Obtain and maintain detailed knowledge of all property inventory, locations, amenities, available transportation and local information on activities and events for visitors
Provide open, honest and timely communication to all departments and central teams

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

EXPERIENCE & SKILLS:

Previous experience in the hospitality industry
Knowledge of and experience in front desk operations
Previous, successful management experience
Ability to pass pre-employment testing which may include drug testing and/or background screening
Excellent communication skills, both written and verbal
Strong analytical and problem solving skills
Strong interpersonal skills and the ability to interact with a variety of team members and varying levels of management
Proficiencyin Microsoft Office suite with the ability to learn new software systems
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
Ability to effectively prioritize tasks in a high pressure, fast paced environment
Ability to lift up to 50 lbs. and be active up to 85% of the workday

HOURS OF WORK:

This is afull-timeposition. Due to the nature of the position, the Operations Manager should be flexible with their hours. Occasional holiday coverage is to be expected. Weekends are required and will generally be busy with guest arrivals and departures and are considered working days although these can be covered on request and approval of the General Manager. Guests can arrive at unpredictable times, and the Operations Manager should always be available in case of an emergency, which may include evenings and on-call hours.Vacation is generally taken outside of peak season.

As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

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