Idaho National Laboratory is hiring a IT Customer Support Technician to work in our Y511 department. Our team works a 4x10 schedule located out of our Central Facilities Area (CFA) facility with every Friday off. You will provide technician support to resolve equipment problems for computers and peripherals at the desktop & enterprise levels. Connect, install, test, upgrade, and maintain, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components. Support the telecommunications systems by assembling, evaluating, and testing proposed networking components, and upgrading the backbone networks to new releases of firmware. You will report to the Service Desk Management lead. Responsibilities Include: - Provide technician support to resolve equipment installs, tests, upgrades, Software installation, Software updates, and maintains, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components. - Repair and maintain equipment while minimizing customer down time. - Support ongoing development and continuous integration testing of research software and computational frameworks for end-user level workstations. - Provide administration and support related to applicable operating systems. - Manage hardware including racking, networking, and repairing systems. - Configure and maintain continuous integration software. - Patch and maintain systems observing company cyber-security standards. - Help develop software in support of any of the above duties. -
