Idaho National Laboratory is hiring an IT Customer Support Technician to work on our Service Desk Management team. Our team works a 4x10 schedule located out of our Advanced Test Reactor (ATR) Desert Site facility with every Friday off. You will be responsible for installing, maintaining, and repairing computer systems and networks to ensure the stable operation of the organization’s IT assets. This includes diagnosing hardware and software issues, performing system upgrades, mitigating security vulnerabilities, and providing technical support to staff and users. Responsibilities Include: - Provide technician support to diagnose and resolve equipment installs, tests, upgrades, Software installation, Software updates, and maintains, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components. - Repair and maintain equipment while minimizing customer down time. - Support and maintain ongoing development and continuous integration testing of research software and computational frameworks for end-user level workstations. - Provide administration and support related to applicable operating systems. - Manage hardware including racking, networking, and repairing systems as needed. - Configure and maintain continuous integration software. - Patch and maintain systems in accordance with company cyber-security standards.
