Job Description
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.
- MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
- MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
Responsibilities
We are seeking a detail-oriented and analytical Senior ServiceNow Business Analyst (BA) to lead application development and management initiatives with a strong focus on digital transformation and process optimization. This high-impact role blends business analysis, project leadership, and stakeholder engagement while driving the migration of forms and workflows.
Key Responsibilities
- Serve as the business lead for the migration of forms and related processes from iCON to ServiceNow, ensuring a seamless transition and stakeholder alignment.
- Lead the full project lifecycle — from initiation and planning through execution and closure.
- Develop project timelines, manage deliverables, and assign tasks to other Business Analysts and ServiceNow Developers.
- Collaborate with stakeholders, technical teams, and fellow analysts to translate business needs into clear technical requirements.
- Track project status and key metrics in Azure DevOps and deliver regular updates to senior leadership.
- Identify opportunities for process automation and workflow optimization across applications and business systems.
- Lead system testing, UAT, and validation activities to ensure quality deployments.
- Analyze business information systems and help identify appropriate solutions for emerging needs.
- Develop and maintain documentation, including project schedules, requirements, and budget tracking.
- Support end-user training and assist in change management related to application updates and rollouts.
- May perform data entry, reporting, or other duties as assigned.
Qualifications
Due to the nature of our work, US Citizenship is required for all positions.
- Bachelor's degree in related field and at least 5 years' of professional level experience or equivalent training and experience.
- Bachelor’s degree in Business, Information Systems, Computer Science preferred.
- Minimum 5+ years of experience as a Business Analyst, with at least 2 years in a lead or mentorship role preferred.
- Strong knowledge of application development life cycles, project management, and cross-functional team collaboration.
- Proven experience with ServiceNow and Azure DevOps.
- Familiarity with Agile or hybrid methodologies.
- Strong communication, leadership, and stakeholder management skills.
- Experience with testing frameworks and delivering end-user training is preferred.
- Certifications such as PMP, CBAP, or similar are a plus.
- The primary work location will be at the Losee Road facility in North Las Vegas, Nevada.
- Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change).
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver’s license.
Ability to obtain a HSPD-12 Personal Identity Verification credential under the Department of Energy Order 206.2, ‘
Identity, Credential, and Access Management,’ and Supplemental Directive NNSA SD 206.2, ‘
Implementation of Personal Identity Verification for Uncleared Contractors.’
MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Annual salary range for this position is:
$78,832.00 - $118,248.00.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
