Job Details

Description

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Operations Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Operations Supervisor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to support the Senior Operations Manager with the administration and supervision of the Attractions division at Dollywood Parks & Resorts properties to include but not limited to initial and ongoing training of staff, motivating and coaching of the leadership teams, and other staff, managing budgets and prioritizing aquatic safety.

These responsibilities will be carried out in a manner consistent with the mission, values, and operating philosophies and standards of Dollywood Parks & Resorts.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary Of Essential Functions And Responsibilities

Oversee the daily operation of designated departments providing leadership to encompass Company Vision, Mission, and Core Values meeting three key objectives of Stewardship, Hosts, and Guests
Train, implement, know, understand, audit, and enforce all safety guidelines meeting Dollywood Company guidelines
Develop and implement department safety and training standards ensuring all job duties have been trained and are performed to a fast, friendly, and safe manner for both host and guests
Responsible for Dollywood’s Splash Country attractions and Parks and Resorts aquatics departments through hiring, training, evaluating, and developing leadership and front-line hosts; to include status changes, clearance forms, performance evaluations, corrective actions, rehire letters, job descriptions, annual authorization forms, training and orientation functions, host development, Host surveys, safety reporting, inventory, and other duties as assigned
Develop, implement, monitor, and control operating budgets within target guidelines for areas of responsibility and ensure direct reports understand and operate within financial goals
Conduct regular safety tours of locations ensure appropriate Dollywood, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests
Effectively plan, develop, prepare, organize and enforce written training manuals and processes to support Dollywood Safety Procedure including Standard Operating Procedures and Safety Training Plans
Evaluate operational efficiency by capturing success/learning that is accurate and timely in order to guide future decisions for improving operations
Participate in cross training and support Teams objectives, to include functioning in the role of Unit 900 and Divisional PIC
Create and maintain an environment for Hosts based on Lead with Love principles and holds a level of Host accountability consistent with the Company’s core values. This includes coaching, development, praise and recognition and positive discipline
Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs
Establish and maintain a culture that results in a positive awareness of the importance of workplace safety
Be a positive role model in the areas of attitude, enthusiasm, and attention to detail, and adherence to policies and procedures
Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education And Experience Required

Must be 19 years or older
High school diploma or equivalent
Licensed Ellis and Associates Comprehensive Aquatic Risk Management Program Lifeguard Instructor training course or able to obtain licensure within eight weeks
At least two (2) years of work experience that demonstrates the successful execution of similar duties and responsibilities in a recreational swimming or waterpark environment
At least two (2) years of experience supervising a large team required. Leadership responsibility at an HFE property preferred
Knowledge of personal computers for report writing, spreadsheets, and communication required
Proven ability to establish a climate in which others are motivated to succeed
Good written and verbal communication skills and be able to coordinate multiple task
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, And Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to successfully complete Ellis and Associates Comprehensive Aquatic Risk Management Program Lifeguard Instructor training course
Able to effectively teach Ellis and Associates lifeguard course curriculum
Able to swim at least 200 yards without resting
Able to retrieve a 10 lb. diving brick from a depth of at least 8 feet
Able to tread water for 2 minutes without using hands or arms
Able to pass a fifty question, multiple choice test 80% or better
Able to speak in front of both small and large groups
Able to perform basic computer tasks
Able to sit, walk, run, and stand on concrete, uneven surfaces, and in the water for long periods
Able to climb steps with good balance
Able to operate two-way radio
Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc.
Able to possess 20/20 corrected vision while wearing sunglasses
Able to quickly react in emergency situations
Able to tolerate noise; of varying levels while remaining task focused
Able to tolerate heights

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

The Dollywood Company

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