Responsibilities & Qualifications

RESPONSIBILITIES

Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalate Tier 3 matters to the Operations Engineering Lead.
Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
Identify and escalate operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.

Required Qualifications

Seven (7) years experience leading on‑site technical teams and field personnel
Seven (7) years experience IT Service Management
Incident response/Incident Management Expertise
DoD 8140 IAT II baseline certification such as Security Plus CE.
Ability to manage a twenty‑four hour on‑call rotation.
Must have an active Secret clearance

CERTIFICATIONS

DoD 8140 IAT II baseline certification such as Security Plus CE.

Preferred Qualifications

ServiceNow ITSM proficiency
Familiarity with ITIL service management processes

Overview

We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM) .

T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location: Knoxville, TN
Type of environment: Onsite
Noise level: Medium
Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 25%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Must be a U.S. Citizen
Active Secret clearance

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

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