Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Signing bonus
Vision insurance

Benefits: Benefits package varies by location

As a Dispatcher, you are a HUB for the business and a vital member of the team. Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources. You are responsible for assigning personnel/technician to booked appointments. Handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You must be a self-motivated, energetic, and enjoy helping people type person. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Scheduling and dispatching technicians, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from technicians, work crews, supervisors or sales personnel
Using telephones, email, or text messages to contact customers, employees or company personnel
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Preparing daily work such as schedules
Preparing work orders for installation and service
Logistically plan daily jobs, routes, and work flow to maximize customer satisfaction and efficiency
Provide back up support by performing Customer Service Representative duties, as needed
Receive incoming calls in a professional and courteous manner and schedule appointments
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years of admin experience
Logistical mindset
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office like Excel
Familiar with CRM database; Service Titan experience a huge plus
Typing skills are a plus

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Aire Serv of Knoxville

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HVAC Service Dispatcher